Privacy Policy

This Privacy Policy describes how Tram Le ("we," "us," "our," "Site") collects, uses, and discloses your personal information when you visit or make a purchase from tramnble.com (the "Site"), interact with us on social media platforms, or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to users of our Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please refrain from using the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post updates clearly on the Site, update the "Last updated" date, and follow applicable laws.

Personal Information We Collect

We collect personal information from various sources, as described below. The type of information we collect varies depending on your interaction with us.

Information Collected Directly from You:

• Basic contact details: name, email address, phone number, billing/shipping addresses.
• Order information: product details, payment confirmation, transaction history.
• Account information: username, password, security details.
• Shopping data: viewed items, cart information, wishlist items.
• Consultation information: details provided during consultations or inquiries.
• Customer support data: information provided during support interactions or feedback submissions.

You may choose not to provide certain information, but doing so could limit your ability to access specific features or services.

Information We Collect through Cookies:

We automatically collect information ("Usage Data") regarding your interactions with our Services, including your device information, IP address, browser type, network details, pages visited, and other user interaction data. We collect Usage Data through cookies, pixels, and similar technologies ("Cookies").

For details about Cookies used through our Shopify-powered Site, please visit Shopify Cookies Policy.

You can control your browser settings regarding Cookies. However, disabling Cookies may negatively affect your user experience and functionality.

Information Obtained from Third Parties:

We may collect your information from third parties, such as:

• Companies supporting our Services, including Shopify.
• Payment processors (Shopify Payments, Stripe), collecting payment and transaction details.
• Social media platforms (Instagram, TikTok, YouTube, Facebook) when you engage with our content or advertising.
• Analytics and advertising providers (Google Analytics, Shopify Audiences) for targeted marketing.

Information obtained from third parties will be treated according to this Privacy Policy. We hold no liability for third-party accuracy or practices.

How We Use Your Personal Information:

We use personal information to:

• Provide and manage our Services: fulfilling orders, processing payments, providing consultations, and account management.
• Marketing and Advertising: sending promotional communications, marketing content, targeted advertisements, and other personalized marketing efforts.
• Security and Fraud Prevention: detecting and mitigating fraudulent, illegal, or malicious activities.
• Communication and Customer Support: responding to inquiries, improving our Services, and maintaining our relationship with you.

Cookies

We utilize Cookies to enhance user experience, improve website functionality, remember your preferences, perform analytics, and optimize advertising. You may control Cookie use through browser settings, but limiting Cookies may affect website functionality and user experience.

How We Disclose Personal Information

We disclose your personal information with third parties under the following circumstances:

• Vendors and Service Providers: IT providers, payment processors, analytics services, and customer support partners.
• Business and Marketing Partners: Including Shopify and advertising networks to facilitate personalized advertising and improve marketing effectiveness.
• Social Media Integrations: When you choose to engage through social media widgets, login integrations, or social media advertising platforms.
• Corporate Affiliates: As part of our business operations and management practices.
• Legal Compliance: When legally required, such as complying with subpoenas or regulatory requirements.
• Business Transfers: In transactions like mergers, acquisitions, or business transfers.

In the past 12 months, we've disclosed the following categories of personal information:

• Identifiers (contact details, account data)
• Commercial information (order history, shopping behavior)
• Internet or network activity (Usage Data)

We do not knowingly disclose sensitive personal information or use it to infer personal characteristics.

User-Generated Content

You may post user-generated content (such as reviews) publicly on our Services. Such information is public and accessible by anyone. We do not control who accesses or how others use publicly posted information. We hold no responsibility for the security or accuracy of information you publicly share.

Third-Party Websites and Links

Our Site may contain links to third-party websites or platforms. We are not responsible for privacy or security practices of such third parties, nor their content accuracy or reliability. We encourage you to review third-party privacy policies before interacting.

Children's Privacy

Our Services are not intended for use by children under the age of 16. We do not knowingly collect personal information from minors. If you believe a child has submitted information without consent, please contact us for immediate removal.

Security and Retention of Your Information

We take reasonable measures to protect your information but cannot guarantee absolute security. Transmission of personal information is at your own risk. We retain your data only for the period necessary to fulfill transactions, provide Services, maintain accounts, or as required by law.

Your Rights and Choices

Depending on applicable laws, you may have rights regarding your personal information, including:

• Access: View or request copies of your information.
• Deletion: Request deletion of your personal data.
• Correction: Update inaccurate personal information.
• Data Portability: Receive a copy of your data or request transfer to another provider.
• Opt-out of Sale/Sharing/Targeted Advertising: Direct us not to share or use your data for targeted advertising purposes. If you enable "Global Privacy Control," we automatically honor such requests.
• Restrict Processing: Limit our use of your data.
• Withdraw Consent: Withdraw any consent previously given.
• Appeal: Appeal our decisions regarding your privacy requests.
• Communication Preferences: Opt out of promotional emails using the unsubscribe link provided in such communications. Non-promotional communications (such as transaction confirmations) may continue.

You can exercise these rights by contacting us at support@tramnble.com. We may request additional verification before responding.

You may designate an authorized agent to submit privacy requests on your behalf. We require verification of the agent's authority and your identity before responding.

We will not discriminate against you for exercising your privacy rights.